Policies & Legal Information
Last updated: May 2026
1. Private Policy
C&G Residential Services is committed to protecting your personal information and being transparent about how we use it.
What information we collect: When you contact us, request a quote, or use our website, we may collect your name, address, phone number, email address, and details about your property or the work required.
How we use your information: We use your information solely to respond to enquiries, provide quotes, carry out agreed works, send invoices, and communicate with you about your job. We do not use your data for unsolicited marketing without your consent.
How we store your information: Your data is stored securely and is only accessible to members of the C&G Residential Services team who need it to carry out their role. We do not store payment card details.
How long we keep your information: We retain customer records for up to six years in line with HMRC requirements and UK business regulations. After this period, your data is securely deleted.
Sharing your information: We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with subcontractors working on your job, but only what is necessary to carry out the work.
Your rights: You have the right to request a copy of the information we hold about you, ask us to correct inaccurate data, request deletion of your data where there is no legal reason to retain it, and withdraw consent for us to contact you at any time. To exercise any of these rights, contact us at info@cgresidentialservices.co.uk.
2.GDPR
C&G Residential Services processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our lawful basis for processing data: We process customer data on the lawful basis of contract — meaning we need your information to provide the services you have requested. In some cases we may also process data on the basis of legitimate interests, such as following up on a quote we have provided.
Data Controller: C&G Residential Services is the data controller for all personal data collected through our website and business operations. Our contact address for data matters is info@cgresidentialservices.co.uk.
Data Processor responsibilities: Any third party we engage to process data on our behalf — such as software providers or payment platforms — is required to handle your data in compliance with UK GDPR.
Data breaches: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours and inform affected individuals promptly.
Cookie policy
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
What are cookies: Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and gather basic analytics data.
Cookies we use:
Essential cookies — These are necessary for the website to function correctly and cannot be switched off.
Type Analytics cookies — We may use tools such as Google Analytics to understand how visitors interact with our site. This data is anonymous and does not identify you personally.paragraph here
Preference cookies — These remember your choices, such as language or region settings, to improve your experience on return visits.
Managing cookies: You can control and delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of our website. For more information about managing cookies visit allaboutcookies.org.
Terms and Conditions
These terms and conditions govern all services provided by C&G Residential Services to our clients. By instructing us to carry out work, you agree to these terms.
Quotations: All quotes provided by C&G Residential Services are valid for 30 days from the date of issue. Quotes are based on the information available at the time and may be subject to revision if additional works are identified once a job has commenced.
Accepting a quote: A quote is accepted when you confirm in writing (including by email, WhatsApp, or text message) that you wish to proceed. This constitutes a contract between you and C&G Residential Services.
Pricing and payments: All prices are quoted inclusive of labour unless otherwise stated. Materials are either included in the quote or itemised separately. Payment is due upon completion of the work unless a staged payment schedule has been agreed in advance. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate in line with the Late Payment of Commercial Debts Act 1998.
Changes to agreed works: Any changes to the scope of works agreed in the original quote must be confirmed in writing and may result in a revised quote. We will not carry out additional works without your agreement.
Our responsibility: We will carry out all works with reasonable skill and care in line with industry standards. We carry £1 million public liability insurance and £10 million employers liability insurance for your protection.
Your responsibility: You are responsible for ensuring that any permissions required to carry out the work — such as planning permission, landlord consent, or freeholder approval — are obtained before work begins. C&G Residential Services accepts no liability for works carried out without the necessary permissions where this was not disclosed to us.
Cancellations: If you need to cancel or reschedule, please give us at least 48 hours notice. Cancellations with less than 24 hours notice may be subject to a charge to cover lost time and any materials already ordered.
Disputes: In the event of a dispute, we ask that you first contact us directly so we can attempt to resolve the matter. If a resolution cannot be reached, either party may refer the dispute to an independent mediator.
5. Health and saftey policy
C&G Residential Services is committed to maintaining the highest standards of health and safety for our team, our clients, and members of the public.
Our commitments: We will ensure all operatives are competent, appropriately trained, and equipped with the necessary tools and protective equipment to carry out their work safely. We will assess risks before commencing any job and take all reasonable steps to control those risks. We will comply with all relevant UK health and safety legislation including the Health and Safety at Work Act 1974 and associated regulations.
On site: Our operatives are expected to maintain a clean and safe working environment at all times, keep hazardous materials and tools out of reach of children and vulnerable persons, and report any unsafe conditions to their supervisor immediately.
Client responsibilities: Clients are asked to inform us of any known hazards at the property before work begins — including asbestos, structural concerns, or any other risks — so that we can take appropriate precautions.your paragraph here
Accidents and incidents: Any accident or incident occurring on site will be recorded and reported in line with RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013) where applicable.
Policy review: This health and safety policy is reviewed regularly and updated as necessary to reflect changes in legislation or our working practices.